Return Policy

RETURNS  

 

We want you to be happy with your jewels! If they don't make you say "olive" it, you can return qualifying item(s) for a refund, exchange or store credit within 60 days from the order date. Just click HERE for a return request.

A return shipping label will be generated if you qualify for a return within Canada and the USA. You will be charged $7.95 USD for this shipping label. Shipping costs and any other fees associated with sending your package back is the responsibility of the customer. All shipping charges with your order are non-refundable.
If you choose exchange or store credit, we will take care of the return shipping label cost.


Returned items must be:

  • Unworn, unused and in new condition
  • In their original packaging
  • Accompanied by the original packing list 
  • Click here to get started - RETURN REQUEST 

The following items are a final sale and are not eligible for a return:

  • Sale items
  • Hair accessories, jewelry care and accessories
  • Personalized and custom pieces
  • All non-jewelry items (beauty, greeting cards, novelty kits, homewares)
  • Promotional discounts are subject to be a final sale. Please see promotional fine print before purchasing

All items from our Sample & Seconds Sale are a FINAL SALE.

 

Canadian returns are sent to our office in 36400 Montgivray France
(+33) 644636214. 

US returns are sent to Blaine, Washington. At that time they will be forwarded to our Canadian location, where we will process your return. Please note the entire return process will take an estimated 3-4 weeks from when you ship it, to when your return is processed. 

Note that we do not accept packages shipped with DHL, FedEx, UPS, any other couriers. Packages that incur duties/customs or handling fees will be not be accepted. If you are shipping from the USA, please ship with USPS (United States Postal Service).

Once your return is received and checked, a refund or credit will be issued to you within 2 weeks to the same form of payment. If your order was paid using a gift card, you will be credited back on a gift card. If you choose to exchange an item, we will process the exchange item order as soon as your return is on the way back to our office.  

If your order was a pre-order or back-shipped, please contact us at sales@atfishlake.com due to the special circumstance. 


Note that refunds vary on a case by case basis, and not all returns are treated the same so please contact us before sending your order back if you have any questions.